FAQs

Frequently Asked Questions

1. How do I choose the right size?

We recommend referring to our detailed size guide on each product page. Our pieces are designed with flattering, mature silhouettes in mind. If you're between sizes, we suggest sizing up for added comfort. You may also contact our support team for personalized assistance.

2. What materials do you use?

We prioritize high-quality, breathable fabrics selected for comfort, structure, and longevity. Each product description includes fabric details so you know exactly what you’re wearing.

3. How long does shipping take?

Orders are processed within 1–3 business days. Standard U.S. shipping typically takes 5–10 business days, depending on your location. You will receive tracking information once your order has shipped.

4. Do you offer free shipping?

Yes, we offer free shipping on qualifying orders within the United States. Details are provided at checkout.

5. What is your return policy?

We offer a hassle-free return policy within 30 days of delivery. Items must be unworn, unwashed, and in original condition. Please visit our Returns page for full details.

6. How do I care for my garments?

To maintain quality and structure, we recommend gentle washing and air drying when possible. Specific care instructions are included on each garment label.

7. Are your styles limited edition?

Many of our pieces are produced in limited quantities to maintain exclusivity and quality. Once sold out, restocks are not guaranteed.

8. How can I contact customer support?

Our support team is available via email and typically responds within 24–48 business hours. We are happy to assist you with sizing, orders, or styling questions.

Support@washington-essence.com .